Contact Us

Last Updated: June 17, 2026

How to Reach SodaStrream

If you have questions about an order, need help with a product, or want to inquire about anything related to sodastrream.com, the options below are the direct and official ways to contact us.

Email

info@sodastrream.com

Email is the recommended method for non-urgent inquiries, return requests, and any communication that requires documentation. When emailing about an existing order, include your order number in the subject line. We respond to all emails within 1 business day.

Phone

+1 614-304-1639

Phone support is available for questions that require real-time assistance, including order placement help, product troubleshooting, and billing inquiries. If we are unable to answer immediately, leave a voicemail with your name, callback number, and a brief description of your question. Calls are returned in the order received.

Mailing Address and Physical Location

SodaStrream
690 Euclaire Ave.
Columbus, OH 43209
United States

This is our business address. It serves as our headquarters location, customer correspondence address, and the destination for all product returns. This is not a retail store and walk-in visits are not accommodated. All inquiries should be made through email or phone.

Business Hours

Monday – Friday
9:00 AM – 6:00 PM Eastern Time (ET)

We are closed on Saturdays, Sundays, and U.S. federal holidays. Emails received outside business hours, including weekends, are processed in the order received on the next business day. Phone calls received outside business hours go to voicemail; these messages are reviewed and returned on the next business day.

Frequently Requested Information

Many common questions can be answered without contacting us directly:

• Order status and tracking: Check the shipping confirmation email sent after your order was processed. Tracking updates are provided by the carrier. If the tracking link shows no movement for more than 2 business days, contact us and we will investigate with the carrier on your behalf.

• Returns: Return instructions and eligibility requirements are in our Returns and Refunds Policy. To begin a return, email info@sodastrream.com with your order number and reason for return.

• Product support: For questions about machine setup, CO₂ cylinder compatibility, or flavor usage, email us with a description of the issue. If photos or a short video help explain the situation, include them. We will respond with guidance or, if a replacement is needed under our policy, instructions for the next step.

• Corporate and wholesale inquiries: Use the email address above. Include relevant details about your inquiry, and your message will be routed to the appropriate team.